Thank you for choosing our 电子烟母站! We want your shopping experience to be as smooth and hassle-free as possible. Here’s everything you need to know about our shipping and delivery process.
1. How long is your delivery time?
Delivery time usually ranges from 1 to 5 business days, depending on your location.
2. Do You Offer Free Shipping?
Yes! We offer free delivery service.
3. How Long Will My Order Take to Arrive?
Standard shipping: 1–5 business days.
4. Can I Change or Cancel My Order?
Once an order is placed, we aim to process it as quickly as possible. If you need to modify or cancel your order, please contact our customer support team immediately. If your order has already been processed or shipped, it may not be possible to make changes, but we’ll work with you to find a solution.
5. What Should I Do if My Order Arrives Damaged?
We take great care in packaging your order, but in the rare event that your items arrive damaged:
Please take photos of the damaged packaging and products.
Contact our customer support team within 7 days of receiving your order.
We’ll assist you with a return, replacement, or refund based on the situation.
6. What Should I Do If I Provide the Wrong Shipping Address?
If you realize that you’ve entered the wrong shipping address, please contact our customer service team as soon as possible.
